ECHO Opens National Training Center to Elevate Hands-On Service Skills Training for Technicians

Purpose-built facility delivers immersive, technician-focused education for industrial and outdoor
power equipment servicing professionals.

ECHO Incorporated is pleased to announce the opening of its ECHO National Training Center in McHenry, Illinois, which will deliver comprehensive, practical education on ECHO’s industrial power equipment (IPE) and outdoor power equipment (OPE) for technicians.

The new 6,025-square-foot facility was designed to provide an interactive curriculum, combining web-
based pre-learning and traditional classroom instruction with in-depth, hands-on experience. The center will regularly host training sessions for technicians across ECHO's dealer and distributor network, supporting ECHO’s IPE and OPE product lines.

"The equipment our dealers service today is more sophisticated than ever — and the expectations of the end customer have risen with it,” said Fernando Iacona, VP of Corporate Development & Product Service at ECHO Inc. “With more than 6,000 independent ECHO dealers across North America, technicians that can diagnosis and service with speed and accuracy are a business imperative. This center gives professionals in our network the product knowledge and hands-on practice they need to reduce machine downtime, increase productivity and build lasting customer confidence in ECHO equipment."

Developed by and in collaboration with service technicians, the center’s layout and curriculum are built around how technicians learn best. Classes at the McHenry center are designed for small class sizes of no more than 12 participants, enabling meaningful one-on-one interaction with ECHO product and service experts.

In the courses, instructors introduce theory and key concepts in short classroom segments. Participants then apply what they have learned in the shop through guided activities, troubleshooting and experiential training. Courses are continuously refined using real-time feedback to ensure training stays aligned with what dealers and service professionals are seeing in the field.

Training programs are also structured around defined levels of technical mastery, allowing technicians to build skills progressively across ECHO’s equipment platforms. Upon completion of the coursework, participants earn  an ECHO certificate recognizing their technical competency and readiness to service equipment in the field.

For more information about ECHO’s training programs and eligibility, visit www.echo-usa.com or contact your ECHO representative.

About ECHO Incorporated

With more than 50 years in business, ECHO Incorporated is a leading manufacturer of high-performance outdoor power equipment for consumers and professionals. A global innovator since it was established in North America in 1972, ECHO has launched hundreds of products for both landscape professionals and homeowners. Based in Lake Zurich, Illinois, the corporation markets its products under the brand names ECHO and Shindaiwa. ECHO products are sold through more than 6,000 independent lawn care dealers as well as online and at major retail outlets across the United States. For more information, visit www.ECHO-USA.com.

About ECHO Industrial Power Equipment

ECHO Industrial Power Equipment (IPE) is the industrial-grade power division of ECHO Incorporated, a trusted name in professional-grade outdoor power tools for more than 50 years. Designed for the scalable and high performance needs of oil & gas, mining, disaster relief, telecom and entertainment job sites, ECHO IPE includes a portfolio of rugged, quiet, mobile diesel-powered generators, welders and light towers. Backed by ECHO’s nationwide support network and legacy of reliability, ECHO IPE delivers power that never quits – wherever the job takes you. ECHO IPE is available in North America through verified dealers. Learn more at echousa.com/industrial-power and follow us on social media for news and product updates at linkedin.com/company/echousa.